From the category archives:

Customer Service

DigitalAccessPass.com’s 1st Birthday

October 12, 2009

1 year ago, I launched a membership plugin for WordPress, called DigitalAccessPass (DAP).
It had some ground-breaking features – many firsts for its niche. Like “Content Dripping”, for example (I even coined a new word: ContentResponder .
Yesterday (October 11, 2009), DAP celebrated it’s 1st birthday!
Just some proof that with a lot of focus, hard work, [...]

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“Simple” and “Easy”

June 4, 2009

The difference is pretty simple, actually
Quit Smoking
Simple: We all know the health benefits of not smoking. Quit smoking, live longer.
But Not Easy: The actual act of quitting is really hard.
Losing Weight
Simple: Do it and you will look good, feel good, and have more energy
But Not Easy: Working out frequently, cutting down on your [...]

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Chat With Your Visitors: Google Chat For Your Web Site

November 21, 2008

Until last night, I thought I was quite tech-savvy and very up-to-date with the latest and greatest in the web world. But I guess I was wrong
I started on a (brief) quest last month to add live-chat to some of my sites. After looking around, I couldn’t find a decent free solution. Of [...]

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Meet the iPod Doctor

June 24, 2008

Awesome story.
Just goes to show that if you have the will, and the skill, and some creativity, you can make money pretty much doing anything at all!
Meet the iPod Doctor

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Free Customer Support and Ticketing PHP Script

March 21, 2008

[UPDATE: This script was free for a LONG time. Apparently, at some point, they made it not-free. FYI.]
At my MyWebmasterInABox.com site, I used to run a forum powered by phpBB. But phpBB turned out to be one of the most poorly designed, least secure, web-based applications I have ever used.
So, for the longest time, I [...]

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My Chat With A (Rather Clueless) Google AdWords Support Specialist

January 3, 2008

My question was very simple: I wanted to know how I could promote products using CPA (Cost Per Action) on the Google Network and allow publishers who have access to “AdSense Referrals” to promote my products by placing a piece of code on their web sites, and when someone clicked over to my web site [...]

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54 cent refills for Starbucks Coffee

December 9, 2007

If you drink coffee at Starbucks, you’ll surely appreciate this: 54 cents Refills For Starbucks Coffee .

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7 Steps To Remarkable Customer Service

October 8, 2007

Going by the PageRank (PR 6), you can guess how many sites are linking to this post on JoelOnSoftware. The content is that powerful.
Here’s the summary:
1. Fix everything two ways
2. Suggest blowing out the dust
3. Make customers into fans
4. Take the blame
5. Memorize awkward phrases
6. Practice puppetry
7. Greed will get you nowhere
Post: 7 Steps To [...]

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