1 year ago, I launched a membership plugin for WordPress, called DigitalAccessPass (DAP).

It had some ground-breaking features – many firsts for its niche. Like “Content Dripping”, for example (I even coined a new word: ContentResponder .

Yesterday (October 11, 2009), DAP celebrated it’s 1st birthday!

Just some proof that with a lot of focus, hard work, persistence, passion, great customer service and a little bit of smarts, it is possible to create something a lot bigger than what was in your dreams

Click here to see how the birthday party went down…

Did you know that the incredibly famous Nike “Swoosh” logo was created by a graphic design student desperate to pay for a dress for an upcoming party, for a stunning total of $35 (at $2/hour)?

I watched a Nike documentary recently, where they interviewed  Philip Knight (one of Nike’s Founders), “His Airness” Michael Jordan, and the legendary designer of all (or most?) Air-Jordan shoes.

Knight talks about how when he first met the folks at Wieden+Kennedy (the media company that helped launch Nike as an international brand, with mainly remarkable marketing), he told them that he didn’t believe in advertising!

There is a clip at the end where LeBron James, one of the highest paid basketball players in the world today, says he grew up watching Michael Jordan, and how he and every single kid he knew felt that if they wore the same “Air Jordan” Shoes that they saw Jordan wearing in the commercials, they too could “soar in the air” and make all sorts of magical moves on the court – Just Like Mike.

Did the kids know deep, deep, deep inside that just wearing a specific brand of shoes won’t make you a better player? Of course, they all did.

But did they still convince themselves (and their parents) against reason and common-sense, that the shoes were really what counted? Of course, they all did!

How much did the association with Michael Jordan help Nike become the sports-wear-juggernaut that it is? Probably a LOT.

That just proves one thing: When you have a really strong brand (remarkable shoes, remarkable computers, remarkable prices, remarkable advice), people are much more likely to  buy your products – AND your recommendations – without thinking too much.

My hero Seth Godin recently recommended a book called “Predictably Irrational: The Hidden Forces That Shape Our Decisions“. All he wrote was, (paraphrasing) “It’s remarkable, just go buy it”.

Had never heard of the author. Didn’t read any reviews. Didn’t care about the price.

I just went and bought it  – just because Seth Godin thought it was good (yes, he has worked hard to build that level of trust, and I’m sure he knows better than to dilute it by recommending purely in return for money (say, commercial endorsements?).

If you read only one book this year, then make sure it is this one.

WARNING: SHOCKING LANGUAGE FROM CUSTOMER BELOW

Ok, so maybe the title was a little dramatic, but still, I didn’t know I was *this* awesome at marketing

Over the weekend, when I thought of giving away my best-selling book on Amazon for free on the book’s blog, I never imagined that my copy writing style & marketing prowess would bring out such strong emotions in people…

So, on one of the email groups that I’m a part of, I announced that they could get my book for free. And apparently, one guy wanted to just buy a digital copy right away. And when he couldn’t find a “buy” button on the blog, here’s what he wrote:

“You have no Fucking idea how to sell – you are a third world CUNT – when a prospect has already made a decision to buy you should provide the click button to buy – you have failed – because you – do not believe that you can succeed – am I right cocksucker?”

Now that is an EXACT copy-paste from his email.

Now here’s my dilemma:

I was so furious initially, that I wasted most of my day yesterday plotting revenge on this guy, and how to ruin his career and online reputation. I wrote up an entire blog post spending several hours, detailing every email exchange we had. But didn’t publish it.

See, on one side, I wasn’t sure if going ahead with my revenge saga would do me me any good at all. Too much time wasted non-productively, too much negative energy – the usual “law of attraction” stuff.

But on the other side, jerks like this can’t go on without facing any consequences, and go on like business as usual after such a racist rant.

But then peace prevailed. And I have decided to let go.

But feel free to comment below and let me know what you think.

(Here’s the offer that started this all: http://NBLEB.com/blog/ )

Until last night, I thought I was quite tech-savvy and very up-to-date with the latest and greatest in the web world. But I guess I was wrong

I started on a (brief) quest last month to add live-chat to some of my sites. After looking around, I couldn’t find a decent free solution. Of course, I always pay money gladly if I can’t find a free solution or find that a paid solution will solve my problem. And my search ended concluding LivePerson as the best option.

But then of course, my primary project took precedence, and I forgot all about it (eADD anyone?).

Recently, I picked up the thread again, and stumbled upon Yahoo Pingbox. It seemed very cool – simply add a piece of code (the gadget) to your web site, sign in to Yahoo Messenger as usual, and your visitors to the page with the gadget can chat with you, and you’ll get the messages in your YIM client. And the best part is, Yahoo notifies you every time someone arrives at the web page, even if they don’t initiate chat.

So, I tried it, but the gadget on my site always showed me as “Offline” even though I was online.

After a lot of searching, forum-posting and soul-seeking(!), I finally gave up on Yahoo’s Pingbox. But it was this search that led me to Google’s own Chatback solution.

It is rather surprising that Google and Yahoo would offer such services and do absolutely no marketing whatsoever.

And the irony is that even if you Googled for “google chat gadget” or something similar, you would probably still not find the link I’m about to share with you, as Google seems to have hidden their own service quite successfully from site owners like you and me – who can really use something like this!

Here’s a live example (you’ll see a live ‘clickable’ link if I’m ‘available’)…

When you add a Google Chatback Gadget to your site…

1. Visitors can chat with you anonymously, but you get all the instant messages in GoogleTalk or within the browser if you’re just chatting from within Gmail.

2. Your visitors won’t know what is your gmail id – so you don’t have to worry about spam.

3. Whatever status you set in Google chat, that’s the status your web site visitors will see too.

4. You can add the same widget to any number of web sites/pages.

Here’s how you add the Google Chatback Gadget to your site:

A. Go to http://www.google.com/talk/service/badge/New .
B. Log in to your Google account
C. Customize the Gadget style
D. Copy the code to your web sites/pages.
E. Sit back and wait for your visitors to start messaging you! Done!

So, spent 3 days and couldn’t get Yahoo Pingbox to work. Spent 10 seconds and got Google Chatback to work.

There, I just saved you a few hundred dollars

Ok, I was being dramatic. Plus I’m straight (and I think Seth is too).

Last evening, I was fortunate to be a part of a private group that participated in Seth presentation for his new book, “Tribes” .

The presentation was “remarkable!”, as Seth would’ve said himself.

Filled with extraordinary images, and almost no text, Seth walks the Garr Reynolds talk.

Came away with some terrific ideas for building and nurturing my own tribe.

Thanks Seth!

If you haven’t watched this presentation he gave at Google, it’s a must-see.

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Quite frequently, I am reminded of how we take certain things for granted, while it could be something completely new/interesting/educating/shocking for someone else.

Using Google Alerts for competitive research is one such “thing”. During a chat with a friend the other day, I casually mentioned how I use Google Alerts to keep an eye on my industry, and it completely blew him away, while I’d actually been doing this for as long as Google Alerts have existed (and before that News.com alerts).

So, for what it’s worth, here goes:

I use Google Alerts to set up specific alerts for specific keywords.

When Google first finds any new or existing content (blog posts, web pages, forum discussions, etc) anywhere on the web that it hasn’t indexed before, that contains these keywords, Google sends me an email with a link to this newly-found content.

And if a publisher has password-protected their content, but still allowed Google to index it (using the “password-protected content” sitemaps feature), then Google emails me a little blurb of that password-protected content!

So, basically I have set up tens of alerts, the first one (vanity “alert” ahead – quite literally! being my own name (“Ravi Jayagopal”). That way, I always know the instant (or within a few days at worst), if anyone is blogging/writing about me or my products.

Here are some of the alerts you could create:
1. Your full name
2. For all your product names
3. All your web site urls
4. Each and every one of your competitors’ names
5. All of your partners’ names
6. Name of any industry expert (or their web site url) whose blog/site you follow (like I have one for “Seth Godin”
7. The name or category of your industry: For eg., right now I’m a month away from launching a very powerful “Access Management” software to manage subscription-based web sites. So, some of my alerts include the keywords “subscription”, “content”, “download”, “security”, etc. Yes, I do get some false positives, but who cares!

The kind of stuff Google finds on a daily basis thanks to these alerts, not only help me keep a tab on myself, my customers, my competitors, and my idols, but it also gives me a lot of new ideas, new features for my products, and great new ways in which I can make my product remarkable!

So go create your alerts today.

Awesome story.

Just goes to show that if you have the will, and the skill, and some creativity, you can make money pretty much doing anything at all!

Meet the iPod Doctor

[UPDATE: This script was free for a LONG time. Apparently, at some point, they made it not-free. FYI.]

At my MyWebmasterInABox.com site, I used to run a forum powered by phpBB. But phpBB turned out to be one of the most poorly designed, least secure, web-based applications I have ever used.

So, for the longest time, I had no forum software, and no official support system.

But recently, after a number of my customers had issues with sending/receiving emails to/from me, I embarked on a (rather brief) quest to find a good PHP application, and stumbled upon a brilliant, free, ticketing and customer support application called Maian Support.

I’ve installed it on my own site now at http://www.MyWebmasterInABox.com/support/.

Going forward, if you need support for any of my scripts, go here to enter a ticket.

And to download a copy of the application that powers this, go to Maian Support.

If you drink coffee at Starbucks, you’ll surely appreciate this: 54 cents Refills For Starbucks Coffee .

Going by the PageRank (PR 6), you can guess how many sites are linking to this post on JoelOnSoftware. The content is that powerful.

Here’s the summary:

1. Fix everything two ways
2. Suggest blowing out the dust
3. Make customers into fans
4. Take the blame
5. Memorize awkward phrases
6. Practice puppetry
7. Greed will get you nowhere

Post: 7 Steps To Remarkable Customer Service