Excellent interview by Charlie Rose.

And the discussion about monetizing FaceBook is very interesting.

And a cool thing about Google Video (not to be confused with YouTube) is that you get a link right on the page, to download the video (iPod/iPhone friendly). So load up for offline viewing at the gym or on the train!

Last week, I searched YouTube (not Google) for how to “change wiper blades“, and watching a couple of the videos helped me change the wiper blades on my car in under 2 minutes (something I had been putting off for almost a year!)

Here is an interesting article about the shift in the way people are searching for information…

In November, Americans conducted nearly 2.8 billion searches on YouTube, about 200 million more than on Yahoo, according to comScore.

If you are not using video on your site, you are leaving a lot of money (and visitors) on the table.

Let’s say you found this incredible video on YouTube that you wish to share with your subscribers/friends/family.

But you watched it already and say, the first 3 minutes is all garbage (or just plain boring).

So how do you link to the video such that your viewers skip the 3 minutes and go directly to the actual part of the video that you want them to watching from?

Here’s an “undocumented” feature of YouTube:

If the normal YouTube video link looks like this…

http://www.youtube.com/watch?v=I1_STvxiHV4

Then just add the anchor text (like a regular web URL anchor) “#t=XmYs” (where ‘m’ stands for minutes, and ’s’ for seconds) to the end of the video’s link – and this time should be the number of minutes you want the viewer to skip ahead to.

So, the skip-ahead link would look like this (the link says to skip ahead the first 1 minute and 19 seconds):

http://www.youtube.com/watch?v=I1_STvxiHV4#t=1m19s

Oh, by the way, did I ever tell you that I’m an amateur ventriloquist?

Until last night, I thought I was quite tech-savvy and very up-to-date with the latest and greatest in the web world. But I guess I was wrong

I started on a (brief) quest last month to add live-chat to some of my sites. After looking around, I couldn’t find a decent free solution. Of course, I always pay money gladly if I can’t find a free solution or find that a paid solution will solve my problem. And my search ended concluding LivePerson as the best option.

But then of course, my primary project took precedence, and I forgot all about it (eADD anyone?).

Recently, I picked up the thread again, and stumbled upon Yahoo Pingbox. It seemed very cool – simply add a piece of code (the gadget) to your web site, sign in to Yahoo Messenger as usual, and your visitors to the page with the gadget can chat with you, and you’ll get the messages in your YIM client. And the best part is, Yahoo notifies you every time someone arrives at the web page, even if they don’t initiate chat.

So, I tried it, but the gadget on my site always showed me as “Offline” even though I was online.

After a lot of searching, forum-posting and soul-seeking(!), I finally gave up on Yahoo’s Pingbox. But it was this search that led me to Google’s own Chatback solution.

It is rather surprising that Google and Yahoo would offer such services and do absolutely no marketing whatsoever.

And the irony is that even if you Googled for “google chat gadget” or something similar, you would probably still not find the link I’m about to share with you, as Google seems to have hidden their own service quite successfully from site owners like you and me – who can really use something like this!

Here’s a live example (you’ll see a live ‘clickable’ link if I’m ‘available’)…

When you add a Google Chatback Gadget to your site…

1. Visitors can chat with you anonymously, but you get all the instant messages in GoogleTalk or within the browser if you’re just chatting from within Gmail.

2. Your visitors won’t know what is your gmail id – so you don’t have to worry about spam.

3. Whatever status you set in Google chat, that’s the status your web site visitors will see too.

4. You can add the same widget to any number of web sites/pages.

Here’s how you add the Google Chatback Gadget to your site:

A. Go to http://www.google.com/talk/service/badge/New .
B. Log in to your Google account
C. Customize the Gadget style
D. Copy the code to your web sites/pages.
E. Sit back and wait for your visitors to start messaging you! Done!

So, spent 3 days and couldn’t get Yahoo Pingbox to work. Spent 10 seconds and got Google Chatback to work.

There, I just saved you a few hundred dollars

Uncanny!

I got “Presentation Zen” delivered in the mail last night from Amazon.

And someone tweeted this Garr Reynolds video of “Authors at Google”…

We all know what turned out to be the answer to that question.

So, here we go again: Do We Really Need Yet Another Browser?

If it’s coming from Google, then it’s definitely worth checking out.

It sends my brain tingling when I read this:

Because we spend so much time online, we began seriously thinking about what kind of browser could exist if we started from scratch and built on the best elements out there.

Also see this interesting thread at Slashdot.

If you don’t know what a “Mashup” is, fret not.

You’re now going to witness one of the greatest “mashup” tools ever developed…

Full story: Introducing Ubiquity

Quite frequently, I am reminded of how we take certain things for granted, while it could be something completely new/interesting/educating/shocking for someone else.

Using Google Alerts for competitive research is one such “thing”. During a chat with a friend the other day, I casually mentioned how I use Google Alerts to keep an eye on my industry, and it completely blew him away, while I’d actually been doing this for as long as Google Alerts have existed (and before that News.com alerts).

So, for what it’s worth, here goes:

I use Google Alerts to set up specific alerts for specific keywords.

When Google first finds any new or existing content (blog posts, web pages, forum discussions, etc) anywhere on the web that it hasn’t indexed before, that contains these keywords, Google sends me an email with a link to this newly-found content.

And if a publisher has password-protected their content, but still allowed Google to index it (using the “password-protected content” sitemaps feature), then Google emails me a little blurb of that password-protected content!

So, basically I have set up tens of alerts, the first one (vanity “alert” ahead – quite literally! being my own name (“Ravi Jayagopal”). That way, I always know the instant (or within a few days at worst), if anyone is blogging/writing about me or my products.

Here are some of the alerts you could create:
1. Your full name
2. For all your product names
3. All your web site urls
4. Each and every one of your competitors’ names
5. All of your partners’ names
6. Name of any industry expert (or their web site url) whose blog/site you follow (like I have one for “Seth Godin”
7. The name or category of your industry: For eg., right now I’m a month away from launching a very powerful “Access Management” software to manage subscription-based web sites. So, some of my alerts include the keywords “subscription”, “content”, “download”, “security”, etc. Yes, I do get some false positives, but who cares!

The kind of stuff Google finds on a daily basis thanks to these alerts, not only help me keep a tab on myself, my customers, my competitors, and my idols, but it also gives me a lot of new ideas, new features for my products, and great new ways in which I can make my product remarkable!

So go create your alerts today.

Performics > DoubleClick > Google Affiliate Network

Google finally completed it’s DoubleClick Performics merger and started operations as the “Google Affiliate Network” on June 30th.

They’re now accepting applications from Advertisers, and knowing Google’s famous processing lag time, it wouldn’t be a bad idea to get an application in right away.

I just did, and I guess I’ll finally be able to promote my products using the affiliate network rather than PPC.

Here’s the official email from Google announcing the launch:

We are pleased to introduce Google Affiliate Network . Effective Monday, June 30, 2008, DoubleClick Performics Affiliate will operate as Google Affiliate Network. The integration with Google’s brand is a reflection of efforts to quickly assimilate our business and teams, as well as reinforce Google’s commitment to the Affiliate channel. Together with our new colleagues at Google we are creating new opportunities for monetization, expansion and innovation in Affiliate Marketing.

Within the next couple of weeks you will see some exciting changes to the user interface reflecting the new brand. The platform will continue to be hosted at www.ConnectCommerce.com, but will eventually migrate to a google.com product url.

As noted in earlier communications, DoubleClick Performics’ Search operations are being spun off and sold to a third party. While many advertisers have relationships with both DoubleClick Performics’ Affiliate and Search, there have always been separate account teams and product-specific specialists servicing clients’ search and affiliate programs. These teams remain intact. While the formal separation will occur when the Search business is sold, the businesses are functionally separate today.

We are proud of what we achieved as Performics and this name change signals a new milestone. Google provides world-class resources and enables us to continue to attract the best talent to support our advertisers and publishers. Now as part of Google we have an exciting and unprecedented opportunity to advance our industry. We remain committed to ensuring you receive the quality service you have come to expect from us.

We appreciate your business and look forward to doing great things together.

Sincerely,

Chris Henger

Group Product Manager
Google Affiliate Network

My question was very simple: I wanted to know how I could promote products using CPA (Cost Per Action) on the Google Network and allow publishers who have access to “AdSense Referrals” to promote my products by placing a piece of code on their web sites, and when someone clicked over to my web site and purchased one of my products, the publisher would get a piece of the sale.

Classic “Affiliate Program” stuff – where this time around, I wanted to be the merchant, and not the affiliate.

I contacted a Google AdWords Specialist on chat – who turned out to be not as much as a “specialist” as you would think they would be.

Read the chat transcript below to see how long it takes for the rep to even understand my question, and give out a meaningful answer. It is painfully obviously that I know more about Google Products than her!

But I am glad that she eventually gave in and deferred the question to a “technical specialist” (read: someone who knows their $hi#).

Completely unedited except for minor reformatting for readability, and removing of private content.

Chat Information: Thank you for contacting Google AdWords. Please hold a moment while we route your chat to a specialist who will help you with your question: “”.
Chat Information: AM has received your message and will be right with you.

AM: Hello Ravi. Thanks for contacting Google AdWords. I’m happy to help you.
AM: Could you clarify what you mean by referrals?
AM: Ravi, are you there?

Ravi Jayagopal: yes
Ravi Jayagopal: I meant, how would I advertise through Adsense Referrals?
Ravi Jayagopal: I’m currently using Referrals as a publisher
Ravi Jayagopal: I want to advertise my product through Referrals, so that publishers can promote my product, and then I would pay them a commission based on sale
Ravi Jayagopal: you there?

AM: Well, I am actually an AdWords specialist so I am really not familiar with AdSense Referrals.
AM: However, you can find out more at https://www.google.com/adsense/static/en_US/Referrals.html?gsessionid=N8x_KdsMNys.
AM: Referrals Help Center
AM: In the Help Center, there is a Quick Start guide.

Ravi Jayagopal: I don’t want Adsense referrals, actually
Ravi Jayagopal: I want to “advertise” – so wouldn’t that fall under “AdWords”?
Ravi Jayagopal: Publisher -> Adsense
Ravi Jayagopal: Advertiser – AdWords
Ravi Jayagopal: No?

AM: Yes Ravi, but you asked about Referrals.
AM: Referrals is not a part of AdWords.
AM: It looks like you already have an AdWords account.
AM: What do you have questions about in particular?

Ravi Jayagopal: Ok, here’s my question: Right now, as a “Publisher”, I pick out referral ads and display them on my site, and I make money when my visitor clicks on those referral ads and goes on to buy something. With me so far?

AM: Yes Ravi.

Ravi Jayagopal: Ok, now I want to put my “Advertiser” hat on and promote my product so that “other” publishers can promote “My” product through the referrals network
Ravi Jayagopal: how would I become an “Advertiser” and promote my product?

AM: Through the Content Network.

Ravi Jayagopal: Ah, that’s what I wanted to know
Ravi Jayagopal: So is there a way to say “Referrals” when I put my ad out on Adwords?

AM: You do already have an AdWords account with the email address <>.
AM: All you will need to do to appear on other sites is to opt into the content network when you create your campaigns.
AM: We don’t use that term.

Ravi Jayagopal: But when I opt-in to the “Content Network”, it automatically becomes just a PPC campaign right?

AM: We call your advertisements ads and we call our publisher sites ‘the content network.’

Ravi Jayagopal: I don’t want it to be PPC, but a CPA item

AM: You can also create a CPM campaign.
AM: Cost Per Impression if you’d like.

Ravi Jayagopal: not CPM. I’m talking about CPA – cost per action
Ravi Jayagopal: which is what Referrals is – CPA.

AM: That is not an option right now Ravi.

Ravi Jayagopal: then how are all these advertisers on Adsense Referrals?

AM: Again Ravi, I’m not familiar with AdSense referrals.

Ravi Jayagopal: Is there someone higher up who can help me with this question? Because it is definitely not an AdSense question – because AdSense is for Publishers

AM: If you want to contact the AdSense team to ask them about that, you can email them directly at adsense-support@google.com.

Ravi Jayagopal: and I am talking as an Advertiser

AM: Ravi, they will only be able to tell you what I am telling you, that you can create advertising campaigns that you’ll pay on an impression or click base.
AM: Those are the only options right now for our advertisers.

Ravi Jayagopal: So how are these advertisers advertising on a CPA basis? That’s what I want to know
Ravi Jayagopal: If you don’t know the answer, I would appreciate if you could put me through to someone who does
Ravi Jayagopal: But don’t tell me I’m asking the wrong question

AM: Please hold on just a moment Ravi.

Ravi Jayagopal: Ok, thanks

AM: CPA is not an option at this time in your account Ravi. I just checked with our technical specialist.

Ravi Jayagopal: Why? And when would it be?

AM: It’s a limited beta right now. If you give me the best email address to reach you at, I can email you if it does become available.

Ravi Jayagopal: ok…thanks…it’s <>

AM: You’re most welcome.

Bottom-line:
You cannot yet sign up as an “Advertiser” and promote your products through Google “Referrals”. It is in limited beta, and unless you were invited to be part of the beta, you would have to wait until they open it up to others.

As much as I love Google and probably qualify as a “Google FanBoi”, I have to say, Google sucks at most things not handled by their machines (read: Human Beings).