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How To Over-deliver

11/25/2013 By Ravi Jayagopal 2 Comments

Imagine the little girl in the beginning, dropping just a few coins in your hat, as one of your customers.

And the musicians as your team.

Now imagine how thrilled your customer would be if your team could over-deliver like in this video.

Think you would get a standing ovation (great ratings and testimonials) and everyone flocking towards you (viral marketing, social proof) and have happy customers (repeat business)?

“But.. it was all planned”, you say? Well, who’s stopping you from executing a well-planned service like this?

Who said it has to be on-the-fly?

Who said it’s not OK to generate a “planned WOW!”?

Filed Under: Business, Customer Service, Customers, Inspirational, Marketing, Ravi's Rants, Remarkable, Video, YouTube

Comments

  1. Neal Liggins says

    4/12/2014 at 2:30 am

    Hi Ravi,

    Long time fan at this point. Love DAP — amazes me how it still has better function & customer service than the “big boys”.

    You obviously have a good thing going with your sites and DAP…

    Where are you at right now as an entrepreneur? If the right startup with the right idea and the right team were to appear at the right time — would you (and/or Veena) consider it?

    Look forward to your response.

    Thanks,

    Neal

    Reply
    • Ravi Jayagopal says

      4/12/2014 at 3:19 am

      Hey Neal,

      Thank you for your kind words. We can now spot a good project with great potential from a distance. So yes, Veena and I would certainly be interested in hearing about your venture. Will ping you offline about this.

      Cheers!

      – Ravi

      Reply

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About Ravi Jayagopal

Ravi Jayagopal

Ravi Jayagopal is a full-time entrepreneur living in sunny San Diego, CA . He is the Co-Founder & Co-Developer of DigitalAccessPass.com (DAP), the premier Membership Plugin & Content Delivery Platform for WordPress. Check out his Podcast about Membership Sites & Online Courses, at SubscribeMe.fm. Ravi is also the creator of CoolCastPlayer.com, a pretty and powerful podcast player plugin for WordPress. And creator of S3MediaVault.com, S3 Video Player for Amazon S3. Ravi first started selling online in 1997. Check out his book "Subscribe Me: Making, Marketing & Monetizing Online Digital Content with Membership Sites, Online Courses and Subscriptions"


Ravi is also the host of the "Subscribe Me" podcast at SubscribeMe.fm

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